Last updated: 23 September 2026
This policy applies to purchases and services arranged through Wakeeza, operated by Wakee Digital (Pty) Ltd trading as Wakeeza, registration number 2021/705788/07. Where an independent seller or service provider supplies an order, that supplier is identified in the listing or order. Contact Wakeeza for help coordinating a return, refund or dispute.
Report goods that arrive damaged, are incorrect, or do not match their description. Include proof of purchase and, where available, photographs of the problem. Keep the goods and any packaging while return arrangements are discussed.
Where the Consumer Protection Act applies, goods that fail its quality requirements may be returned within six months of delivery. The consumer may choose a repair, replacement or refund, subject to the Act. These qualifying returns are at the supplier's risk and expense, without a penalty. Nothing in this policy removes statutory rights.
Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an eligible online goods purchase within seven days after receiving the goods, or an eligible service transaction within seven days after concluding the agreement, without a reason or penalty. Only the direct cost of returning goods may be charged, and payments must be refunded within 30 days of cancellation.
Statutory exclusions apply, including certain personalised or perishable goods and services started with the consumer's consent during the cooling-off period. Outside an applicable statutory right, any additional change-of-mind return offer depends on the terms disclosed by the supplier before purchase. An exclusion from change-of-mind returns does not by itself remove rights concerning defective goods.
The business registered office is not automatically the returns address. Return instructions depend on the supplier and order. We will explain any proposed return costs before you arrange dispatch.
If a service was not provided, a job was incomplete, or the outcome differs materially from what was agreed, contact support with the job reference and relevant messages or evidence. The appropriate remedy may include completion, correction, or a partial or full refund, depending on the work performed, the agreement and applicable law. Report non-delivery promptly so it can be investigated with the supplier.
For an approved refund, support will confirm the amount, the payment method and the expected processing time. Refunds will normally be returned through the original payment method where supported. Payment-provider and bank processing times may affect when the credit appears. Applicable statutory deadlines take priority.
Fees or deductions will not be used to reduce a refund where the law requires a full refund. Any other proposed deduction must be explained and supported by the agreement and applicable law.
Contact support as soon as an issue arises, preferably before confirming satisfactory completion or delivery. We will review the information and coordinate with the parties. Payment release does not remove statutory rights. Our review process does not prevent you from contacting your bank, payment provider, an applicable ombud, the National Consumer Commission or a court.
Wakee Digital (Pty) Ltd trading as Wakeeza
Registration: 2021/705788/07
Registered address: Stand No. 88, Manzini Trust, White River, Mpumalanga, 1240, South Africa
Email: support@wakeeza.com
Telephone: 084 014 2539
Contact customer support · Terms of Service · Payment terms
Legal references: Consumer Protection Act and Electronic Communications and Transactions Act.
Our third-party escrow provider is Koticash (koticash.co.za). See our Escrow & Payment Terms for details.